Privacy Policy

1. Introduction

IBC Recycling Chicago ("we," "us," or "our") operates the website ibcrecyclingchicago.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site, submit forms, contact us, or use our services. By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Site.

2. Information We Collect

2.1 Information You Provide Directly

When you fill out a contact form, request a quote, or otherwise communicate with us through the Site, we may collect the following information:

• Your name (first and last)
• Email address
• Phone number
• Company or organization name
• The content of your message or inquiry
• Information about your IBC tote needs (quantity, size, grade, intended use)
• Your location or delivery address (for quote purposes)

2.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically by our web server and analytics tools:

• IP address
• Browser type and version
• Operating system
• Referring URL (the website that directed you to our Site)
• Pages visited on our Site and time spent on each page
• Date and time of your visit
• Device type (desktop, mobile, tablet)
• Screen resolution

2.3 Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our Site. You can control cookie settings through your browser preferences. Disabling cookies may limit some functionality of the Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries: To reply to your messages, provide quotes, and answer questions about our products and services.
• Providing services: To process orders, arrange pickup and delivery, and fulfill your IBC tote needs.
• Improving our Site: To analyze usage patterns and improve the content, functionality, and user experience of our website.
• Communication: To send you relevant information about our services, promotions, or industry updates. You can opt out of marketing communications at any time.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.
• Business operations: To manage our internal business operations, including record-keeping and administrative tasks.

4. Third-Party Services

We may use third-party services to help operate our Site and business. These services may have access to your personal information only to perform specific tasks on our behalf and are obligated not to use it for other purposes. Third-party services we may use include:

• Web analytics providers (e.g., Google Analytics) to understand Site traffic and usage patterns
• Email service providers to deliver communications and marketing messages
• Form processing services to handle contact form submissions securely
• Hosting providers to serve our website reliably and securely
• Customer relationship management (CRM) tools to manage customer interactions and sales processes

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Contact form submissions and customer communications are typically retained for up to three (3) years after the last interaction. Analytics data is retained in aggregate form and does not personally identify you after the initial collection period. If you request deletion of your data, we will process your request within thirty (30) days, subject to any legal obligations requiring longer retention.

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our Site uses HTTPS encryption to protect data transmitted between your browser and our servers. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct inaccurate or incomplete personal information.
• Right to deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to opt out: You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in our emails.
• Right to data portability: Where applicable, you may request a machine-readable copy of your data.

To exercise any of these rights, please contact us using the information provided in Section 11 below.

8. Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe we may have collected information from a child, please contact us immediately.

9. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Because there is no universally accepted standard for how to respond to DNT signals, our Site does not currently respond to them. However, you can control tracking through your browser settings and cookie preferences as described in Section 2.3.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

11. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. State-Specific Privacy Rights

California Residents

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have additional rights including the right to know what personal information is collected, the right to delete personal information, the right to opt out of the sale of personal information, and the right to non-discrimination for exercising privacy rights. We do not sell personal information. To exercise your rights under California law, contact us using the information above.

Illinois Residents

We comply with applicable Illinois data protection laws. We do not collect biometric information through our Site. If you have questions about your rights under Illinois law, including the Illinois Personal Information Protection Act (PIPA) or the Biometric Information Privacy Act (BIPA), please contact us using the information above.